General Terms and Conditions
Methods of Payment
We accept PayPal and Visa, Discover, Mastercard, and American Express credit cards. We do not accept COD terms. All invoices must be paid in US funds.
Order by FAX or email.
You can place an order by fax 612-721-7279 or email email@example.com. You will be contacted by email or phone and payment will be requested before order is placed, if no terms have been agreed to in advance. Please verify with us if we have received your order via fax or email if you have not heard form us within 48 hours, or sooner if you wish.
30 days Net.
Businesses in good standing can apply for billing terms to be 30 days net. To apply send an email to firstname.lastname@example.org
You will receive an email back asking for Tax ID and 3 references. All credit subject to approval.
Please be aware that some prices change throughout the year.
All orders of items in stock are shipped within 48 hours or two business days. We do not stock all items listed or may not have enough in stock to fulfill your order. If this is the case it can take 6-12 business days to ship. After placing your order you should recive notification on shipment or an estimated shipping date within 48 hours. Please contact us at email@example.com if you have any questions about your order. You can also check your order status online. Look for instructions on how to check your order stataus on your order confirmation email.
We ship UPS for products in stock. Large orders may be drop shipped from manufacturer using their shipper. When merchandise exceeds parcel service height and/or weight limits, LTL truck or air freight service will be used. All shipments are sent FOB New Brighton, Minnesota, USA. Extra charges will be incurred for residential shipping of any LTL truck or air freight services.
Return and Exchange Policy
Items purchased from stock and in like new condition may be returned or exchanged within 30 days of the original invoice date. Refunds will be issued via the original method of payment only. All returns must be pre-approved and shipped to The Pierce Company prepaid with a return authorization (RA) number displayed on the outside of the box. Contact us to arrange for return and receive an RA number. Returns must be received by The Pierce Company within 30 days of the original invoice date. Return freight charges are the customer's responsibility.
Lost or Damaged Goods
Our orders are shipped FOB New Brighton, MN. The Pierce Company is not responsible for items lost or damaged in shipment. Please inspect your shipment carefully upon arrival, and note any damaged or missing items immediately with the carrier. In the unfortunate event that items are damaged or missing from your order, The Pierce Company will be happy to assist you in filing a claim with the carrier.
The Pierce Company's parent corporation is Wyndham Enterprises Inc.